Rangitoto Volcano Adventure

Pest Free

Fergs takes its responsibilities to keeping our amazing environment as pristine as possible. With this in mind we are proud to hold a Pest Free warrant.

• Please ensure anything you bring with you is free of rats / possums / stoats / plague skinks and ants.
• Please clean all footwear and ensure that clothes and footwear do not have seeds or other plant matter on it.

Terms and Conditions

We apply a strict cancellation policy.
Fergs reserves the right to cancel or amend any tour due to any inclement outside our control ie weather, road, water closures.
If the tour has commenced we have the right to amend the tour due to safety requirements at the guides discretion.
Fergs will use all reasonable efforts to contact all participants in the event that Fergs needs to cancel a tour due to inclement weather.
In the event that Fergs cancels the tour a full refund or a booking transfer to an alternative date will be offered.
There are No refunds on Gift Cards under any circumstances.
Fergs is not liable in any circumstances for any costs incurred by the Participant as a result of such cancellation.

These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.

Cancellation charges
75% refund if cancelled 48 hrs prior to trip
50% refund if cancelled 24hrs prior to trip
0% refund if fewer than 24hrs notice including missing the tour departure time, fail to arrive, or we have to cancel the booking because of Participant unsuitability due to age, ill health, poor fitness, inappropriate physical size, intoxication.

Risk Disclosure

Undertaking activities in the outdoors has inherent risks associated. Fergs Kayaks understands these risks and has developed a robust health and safety management system that fully complies with the Adventure Activities Regulations and follows all industry good practice guidelines. This includes undertaking an annual audit from an external, third party provider.

It is not possible however to reduce the likelihood of incidents occurring completely and that there are hazards that could result in serious injury or death. These could include drowning in water activities and falling from height in climbing and abseiling related activities. Though serious weather and environmental warnings can indicate potential hazards, it is still challenging to foresee all unforeseen hazards. Fergs Kayaks is committed to operating within all known identified warning systems (weather, earthquake, volcanic and tsunami). Fergs Kayaks will follow their prescribed management strategies in determining if it is appropriate for sessions and activities to take place.