Tours Terms & Conditions

Tours Terms & Conditions

Tours Terms and Conditions – Fergs Kayaks

1. General Conditions

  • All participants must complete a disclosure of risk form before the tour.

  • Minimum age for participation is depends on the tour:

    • Rangitoto Volcanic Tour - 14 years

    • Rangitoto Night Tour - 16 years

    • Motukorea / Browns - 10 years

    • North Head Adventure - No age limit

    • Harbour Lights by Night - 14 years

  • Custom tours can be arranged for groups of 6 or more; please contact us directly for details.

  • Tours may be amended or cancelled due to weather, safety concerns, or other circumstances beyond our control.

2. Cancellation by Fergs

  • We reserve the right to cancel or amend any tour due to inclement weather, road closures, water conditions, or other safety requirements at the guide’s discretion.

  • We will make every reasonable effort to notify participants as soon as possible if a cancellation is necessary.

  • If we cancel a tour before departure, you will be offered either a full refund or the option to transfer your booking to an alternative date.

  • If a tour has already commenced, the itinerary may be altered for safety reasons.

  • Fergs is not liable for any additional costs incurred by participants due to cancellations.

  • No refunds are available on Gift Cards under any circumstances.

  • These terms are subject to your rights under the Consumer Guarantees Act 2003.

3. Cancellation by the Participant

  • 75% refund if cancelled at least 48 hours prior to departure.

  • 50% refund if cancelled at least 24 hours prior to departure.

  • 0% refund if cancelled with fewer than 24 hours’ notice, including:

    • Missing the tour departure time.

    • Failing to arrive.

    • Participant unsuitability due to age, ill health, poor fitness, inappropriate physical size, intoxication, or other factors.

4. Risk Disclosure

  • Outdoor activities carry inherent risks, including but not limited to drowning, falling, or environmental hazards.

  • Fergs Kayaks has a robust health and safety management system in place, audited annually by an external provider and compliant with Adventure Activities Regulations.

  • While risks are managed carefully, it is not possible to eliminate them entirely. Serious injury or death may result from participation.

  • Participants must listen to and follow all safety briefings and guide instructions at all times.

5. Restrictions

  • Participants must be fit and healthy enough to complete the trip.

  • Maximum weight limit: 120 kg to fit safely into kayaks (seat width: 65 cm).

  • Participants must be able to paddle continuously for up to 45 minutes.

  • All tours are conducted in English; participants must understand and follow safety instructions in English.

6. Environmental Responsibilities

  • Fergs is proud to hold a Pest Free Warrant.

  • All gear, footwear, and clothing must be clean and free of seeds, soil, or pests such as rats, stoats, possums, plague skinks, and ants before arrival.

7. Personal Privacy

  • Any personal information provided will only be used for the purpose of delivering our services.

  • Information will not be shared with third parties except where required by New Zealand law or regulatory authorities.

8. Photography and Video

  • Photos and/or video may be taken during tours.

  • By participating, you agree that such media may be used by Fergs Kayaks for promotional purposes without further consent or compensation.

 

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